Frequently Asked Questions

Everything you need to know about bringing Patex Studios into your home.

What is the typical lead time for furniture orders?

Most of our handcrafted pieces are ready to ship within 2 to 4 weeks. Custom orders or high-demand collections may take up to 6-8 weeks for delivery.

Do you offer international shipping for home decor?

Currently, Patex Studios ships to the continental United States and Canada. We are working on expanding our logistics to include international destinations soon.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Are your materials sustainably sourced?

Yes, we pride ourselves on using FSC-certified wood and eco-friendly textiles. We partner with local artisans who prioritize sustainable manufacturing processes.

How can I track my delivery?

Once your order leaves our studio, you will receive an email with a tracking number and a link to our carrier's real-time monitoring portal.

Do you provide white-glove delivery services?

Yes, for large furniture items, we offer a white-glove service that includes room-of-choice delivery, assembly, and removal of all packaging materials.